Frequently Asked Questions
Registering your guarantee provides you with confirmation of your purchase. Should you ever need to make a claim it makes this process easier as we already have a record of you and your product.
To make a claim, simply contact us our in-house UK Customer Service team directly by either emailing firstname.lastname@example.org or:
Yes. It is important that prompt notification is given of any claims to avoid minor problems becoming major ones. Jay-Be® reserves the right to inspect a product before a guarantee claim is authorised. Subject to this we may either repair the product or supply a full replacement. If an identical replacement is no longer possible, we will supply a comparable product of similar value as the defective product.
Your free guarantee covers the cost of replacement parts or product and labour where the product is faulty because of a manufacturing defect. Our aim is to ensure that you are completely happy with your product so if you believe something is not as it should be, please let us know as soon as possible and we will do our best to address your concern.
Although we will always try to solve a product issue, there are some circumstances which are not covered by the guarantee.
Examples of these include:
Defects which have resulted from misuse.
Defects caused by normal wear and tear, including de-colouration, insects, fungus, wet or dry rot, rusting and scratching.
Defects caused by ignoring the manufacturer’s recommendations for cleaning.
Defects caused because the product has being used for purposes other than for normal domestic use.
Damage caused by extreme external impacts such as flood or fire. Loss or damage to any property, expenses or any consequential loss.
The free guarantee is only valid in the country where the product was purchased. However, we will always do our best to assist you with your claim in whichever country you are now resident. For further information please call our in-house UK Customer Service team on +44 (0)1924 666 633 (Option 1). Our phone lines are open Mon-Thurs 9.00am to 5.00pm and 9.00am to 4.00pm on Friday.
Folding bed frame – Lifetime guarantee
Folding bed frame when used in contract environments - 5 Year guarantee
Folding bed mattress – 1 Year
Storage Covers – 1 Year
Mattress Protector – 1 Year
Sofa/Sofa bed frame – Lifetime guarantee
Sofa/Sofa bed seat and back cushions – 5 Years
Sofa bed mattress, 'Retro type' roll-out bed mechanism – 5 Years
Adult mattresses – 5 Years
Children's mattresses – 5 Years
Sofa bed mattress, 3-fold bed mechanism – 1 Year